Customer Support Associate Domestic Process

Role Overview Tech Mahindra is seeking Customer Support Associates for our Noida facility to provide exceptional customer service through voice and non-voice channels in a domestic BPO environment. This is a full-time permanent position ideal for freshers and candidates with up to 2 years of experience who demonstrate strong communication abilities and basic computer proficiency. Join a dynamic team where you will handle customer interactions and contribute to delivering quality support services. Key Responsibilities - Handle inbound and outbound customer calls and manage domestic voice processes - Provide customer support through both voice and non-voice channels - Resolve customer queries and issues with professionalism and efficiency - Maintain detailed records of customer interactions and follow backend processes - Ensure customer satisfaction while meeting quality and productivity standards Required Qualifications - Good communication skills in English and Hindi - Basic computer knowledge and typing proficiency - Ability to work in a shift-based environment - Customer service orientation and problem-solving ability Why Join Us Tech Mahindra offers a supportive work environment with opportunities for career growth and skill development. You will be part of a leading IT services organization with 5-day working weeks and a professional team that values your contributions.

- Good communication skills - Basic computer knowledge - Customer support experience preferred - Ability to handle voice and non-voice processes - 0-2 years of experience acceptable - High school or diploma minimum - Problem-solving skills - Customer service orientation

- Full-time permanent employment - 5-day working week - Professional work environment - Career growth opportunities - Training and development support