Customer Success Associate - International Chat Process

Role Overview Join Tech Mahindra as a Customer Success Associate specializing in international chat processes. You will handle customer interactions across multiple time zones, providing exceptional support and resolving queries promptly. This role offers the opportunity to work with global clients in a professional BPO environment with quick career growth. Key Responsibilities - Deliver excellent customer service via chat to international clients across different time zones - Resolve customer queries and concerns effectively and efficiently - Maintain high quality standards in all customer interactions - Demonstrate strong communication and interpersonal skills while handling customer conversations Required Qualifications - Graduate or Undergraduate degree - 6 to 12 months of international chat process experience - Excellent communication and interpersonal abilities - Comfort with working rotational shifts Why Join Us Tech Mahindra offers competitive compensation up to 3.6 LPA based on your previous CTC and interview performance, along with a quick onboarding process. You will enjoy benefits including one-way cab facility within designated boundaries and a comprehensive benefits package. Note: Only Mumbai candidates residing in or near Goregaon can apply.

- Graduate or Undergraduate degree - 6 to 12 months international chat process experience - Excellent communication skills - Customer service expertise - Ability to work rotational shifts - Comfort with international non-voice processes - Strong interpersonal abilities

- Salary up to 3.6 LPA - One-way cab facility for designated areas - Quick onboarding process - Competitive benefits package - Permanent full-time employment