Customer Contact Communications Associate - Voice

Role Overview Accenture is a globally renowned professional services firm with deep expertise in digital transformation, cloud solutions, and cybersecurity. This role sits within the Customer Support vertical and focuses on delivering omnichannel customer service experiences across voice-based interactions. You will be part of a team dedicated to resolving customer queries, managing escalations, and ensuring issues are closed within defined SLA timelines. Key Responsibilities - Handle inbound and outbound voice interactions to resolve customer queries efficiently and professionally - Manage escalations and complaints from dissatisfied customers by providing appropriate and timely resolutions - Ensure all faults and complaints are closed within agreed SLA parameters - Coordinate seamlessly across multiple customer touchpoints including online, mobile, and in-store channels - Follow established guidelines and escalate complex issues to supervisors when required - Contribute as an individual team member while maintaining a collaborative and supportive work approach Required Qualifications - Any graduation degree from a recognised institution - 1 to 3 years of prior experience in a customer service or voice support role - Strong ability to work under pressure and consistently meet deadlines - Excellent teamwork and interpersonal communication skills - Flexible and adaptable mindset with a willingness to learn quickly - Availability to work in rotational shifts as required by the business Why Join Us Accenture operates across more than 120 countries with a workforce of over 784,000 professionals, offering unmatched career growth opportunities in a dynamic global environment. Joining this team means being part of an organisation that values innovation, collaboration, and continuous professional development.

- Any graduation degree - 1 to 3 years of customer service experience - Proficiency in voice-based customer communication - Ability to handle escalations and resolve complaints effectively - Strong ability to work under pressure and meet SLA deadlines - Team player with adaptable and flexible approach - Quick learner with agility to adapt to new processes - Willingness to work in rotational shifts

- Opportunity to work with a global Fortune 500 company - Exposure to omnichannel customer service operations - Dynamic and inclusive work culture - Career growth and learning development programs - Access to Accenture's global network and resources