Business Advisory Associate - Voice Process

Role Overview Accenture Services Pvt Ltd is hiring a Business Advisory Associate for its Voice Process team at its Gurugram Engagement Centre. This role is suited for professionals with hands-on customer service experience who can manage inbound interactions, resolve escalations, and support trade and marketing teams with efficiency and accuracy. You will be part of a globally respected organisation serving clients across more than 120 countries with cutting-edge digital and operations capabilities. Key Responsibilities - Handle inbound customer calls related to complaints, order processing, return requests, and website registration queries - Manage support and service escalations and route complex issues to the Tier 2 department when required - Track, document, and report system issues in a timely and accurate manner - Stay updated on product information, system changes, and process updates on an ongoing basis - Adhere strictly to service level agreements and assigned scheduling to ensure full coverage during hours of operation - Meet and maintain account KPIs as defined by the client - Assist with process documentation and support any newly onboarded processes officially included within the service scope Required Qualifications - Any graduation degree from a recognised university - 1 to 3 years of experience in inbound and outbound customer service roles - Demonstrated ability to work effectively under pressure in a fast-paced environment - Familiarity with multichannel or multimedia customer support including voice, customer contact, and technical support functions - Working knowledge of customer service tools and CRM platforms is an added advantage Why Join Us Accenture is one of the world's leading professional services companies with a workforce of over 784,000 professionals and a presence spanning more than 40 industries globally. Joining this team means being part of an innovative, inclusive culture where your growth is powered by technology, human ingenuity, and continuous learning opportunities.

- Any graduation from a recognised university - 1 to 3 years of customer service experience in voice process - Inbound and outbound call handling experience - Ability to work under pressure and meet tight deadlines - Strong verbal communication skills in English - Familiarity with service level agreements and KPI-driven environments - Experience in multichannel or multimedia customer support is preferred

- Opportunity to work with a globally recognised Fortune 500 company - Exposure to next-generation customer operations technology - Structured career growth and internal mobility options - Access to world-class training and upskilling programmes - Collaborative and inclusive work environment