Business Advisory Associate - Voice Process

Role Overview Accenture is hiring a Business Advisory Associate for its Voice Process team at the Gurugram Engagement Centre. This role is ideal for professionals with hands-on experience in inbound and outbound customer service who thrive in a fast-paced, multichannel support environment. You will serve as a frontline point of contact for customers, helping resolve complaints, processing orders and returns, and addressing general product and service inquiries. Key Responsibilities - Handle inbound customer calls related to complaints, order processing, return requests, and website registration queries - Manage and escalate support issues to the Tier 2 department when required - Track, document, and report system issues in a timely and accurate manner - Stay updated on system changes, product information, and process updates - Adhere strictly to assigned schedules and service level agreements - Meet and maintain account KPIs on a consistent basis - Assist with process documentation and support new process rollouts as directed by the client - Provide multichannel support across customer service, customer contact, and trade marketing activities Required Qualifications - Any graduate degree from a recognised university - 1 to 3 years of experience in inbound and outbound customer service roles - Proven ability to work effectively under pressure in a high-volume environment - Strong communication skills with a customer-first approach - Familiarity with CRM tools and customer support workflows is an added advantage - Ability to comply with operational schedules and handle multimedia support channels Why Join Us Accenture is one of the world's leading professional services organisations, operating across more than 120 countries with a workforce of over 780,000 professionals. Joining Accenture means being part of a global network that invests in your growth, leverages cutting-edge technology, and creates meaningful impact for clients and communities alike.

- Any graduation degree - 1 to 3 years of customer service experience - Inbound and outbound call handling experience - Ability to manage escalations and transfer calls to appropriate departments - Strong verbal communication skills in English - Experience working under pressure in a target-driven environment - Knowledge of CRM or customer support tools preferred - Willingness to comply with rotational schedules and account KPIs

- Opportunity to work with a global Fortune 500 organisation - Exposure to multichannel and multimedia customer support operations - Structured learning and career growth opportunities - Collaborative and inclusive work culture - Access to Accenture's global network and advanced technology platforms