Associate Customer Support Voice Process

Role Overview Join Tech Mahindra as an Associate Customer Support professional handling post-sales customer inquiries and product-related questions through voice channels. You will be responsible for delivering exceptional customer service while leveraging available tools and information systems to resolve customer concerns efficiently. This is a full-time permanent position offering immediate opportunities for freshers and experienced professionals in a fast-paced BPO environment. Key Responsibilities - Handle incoming customer calls and provide post-sales product support and inquiries resolution - Deliver accurate information to customers using available tools and knowledge base systems - Maintain professional communication standards while addressing customer concerns via phone - Document customer interactions and follow up on resolutions as per company procedures Required Qualifications - Fluent in Bengali and Hindi languages with minimum High School Pass education - Ability to communicate clearly and professionally with customers over phone - Freshers and experienced candidates both eligible to apply Why Join Us Tech Mahindra offers competitive salary packages with structured career growth in the customer support domain. Work with a leading global IT services company providing comprehensive training and operational support for your professional development.

- Fluent Bengali language - Fluent Hindi language - Minimum High School Pass education - Voice process experience or willingness to learn - Clear communication skills - Customer service orientation

- TCTC 160000 annual - Monthly in-hand salary 11900 for freshers - Full-time permanent employment - Rotational weekly off - Comprehensive training program - Professional development opportunities