Associate Customer Support Executive Voice Process

Role Overview As an Associate Customer Support Executive, you will handle post-sales customer inquiries and provide comprehensive support through voice calls. You will assist customers with product-related questions and concerns while delivering exceptional service using available tools and resources. This is a full-time permanent position offering exposure to domestic voice process operations in a fast-paced BPO environment. Key Responsibilities - Handle inbound customer calls and provide timely resolution to product-related inquiries - Assist customers with post-sales support and product information via telephonic communication - Maintain professional communication standards while addressing customer concerns - Document customer interactions and follow up on pending issues as per process guidelines Required Qualifications - Fluency in Bengali and Hindi languages is mandatory - Minimum High School Pass educational qualification - Freshers and candidates with relevant experience both eligible to apply Why Join Us Tech Mahindra offers a structured career path with comprehensive training and development opportunities. Work with a leading global IT services company while building your professional skills in customer service excellence.

- Fluent in Bengali and Hindi - Minimum High School Pass - Good communication skills - Ability to work in rotational shifts - Customer service orientation - Basic computer literacy

- Monthly in-hand salary of 11900 for freshers - Full-time permanent employment - Rotational week off policy - Professional training provided - Structured career growth opportunities