Application Support Engineer - Epic Systems

Role Overview Accenture in India is looking for a skilled Application Support Engineer to join its technology team in Bengaluru. In this role, you will function as a software detective, investigating and resolving issues across multiple components of critical business systems. You will take a proactive approach to system monitoring, problem analysis, and cross-functional collaboration to ensure seamless application performance. Key Responsibilities - Independently investigate and resolve complex software issues across critical business applications - Actively participate and contribute to team discussions, bringing forward practical solutions to work-related challenges - Collaborate with cross-functional teams to understand system bottlenecks and implement effective fixes - Monitor application performance using industry-standard tools and techniques to ensure optimal uptime - Document troubleshooting steps and resolutions to develop a robust internal knowledge base - Support continuous improvement of support processes to boost service quality and operational efficiency - Communicate technical findings clearly to both technical teams and non-technical business stakeholders Required Qualifications - Minimum 3 years of hands-on experience with Epic Systems - Strong analytical and problem-solving skills for diagnosing complex software issues - Familiarity with system monitoring tools and application performance management - Sound understanding of software lifecycle processes and incident management practices - Completed 15 years of full-time formal education Why Join Us Accenture offers a dynamic and collaborative work environment where you can grow into a subject matter expert while working on cutting-edge healthcare IT systems. This is an excellent opportunity to make a meaningful impact on critical business operations at a globally recognised technology leader.

- Minimum 3 years of experience in Epic Systems - Strong analytical and problem-solving abilities - Experience with system monitoring tools and techniques - Knowledge of incident management and software lifecycle processes - Ability to communicate technical information to diverse audiences - 15 years of full-time formal education - Ability to work independently and contribute as an SME

- Opportunity to work with a globally recognised IT leader - Collaborative and growth-oriented work environment - Exposure to critical healthcare IT systems - Career advancement and subject matter expert development