Application Support Engineer

Role Overview As an Application Support Engineer, you will serve as a software detective, identifying and resolving issues within critical business systems. You will collaborate with various teams to troubleshoot and resolve incidents while ensuring business operations run smoothly. Your work will focus on problem-solving, system performance analysis, and continuous improvement of support processes. Key Responsibilities - Act as a subject matter expert to identify and resolve issues in critical business systems - Manage and collaborate with teams to perform incident resolution and troubleshooting - Take responsibility for team decisions and provide solutions across multiple departments - Facilitate knowledge sharing sessions to enhance team capabilities and expertise - Monitor and report on incident trends to identify areas for improvement and optimization Required Qualifications - Minimum 7.5 years of experience in Critical Incident Management - Bachelor's degree in any specialization or equivalent postgraduate qualification - 15 years of full-time education - Proficiency in incident management tools and processes Why Join Us Join Accenture, a global leader in IT services and consulting, where you will work on critical business systems and make a direct impact on organizational success. This role offers the opportunity to lead teams, mentor colleagues, and grow your expertise in incident management at a world-class organization.

- 12 years minimum professional experience required - 7.5 years specific experience in Critical Incident Management - Proficiency in Critical Incident Management frameworks - Strong analytical and problem-solving skills - Experience with incident management tools and processes - Ability to work under pressure and manage multiple priorities - Excellent communication and interpersonal skills - Subject matter expert level expertise - Experience with ITIL processes and methodologies - Knowledge of ServiceNow, BMC Remedy, or similar incident management platforms - SQL and Linux/Unix knowledge preferred - ITIL certification preferred

- Permanent full-time employment - Career growth opportunities in IT services - Knowledge sharing and training programs - Opportunity to lead and manage teams - Work with cutting-edge technologies and critical business systems