Voice Support Associate International Process

Role Overview We are hiring Voice Support Associates to handle real-time international voice calls for our global clients. This is a full-time permanent position offering the opportunity to work with international customers in a professional BPO environment. The role requires excellent verbal communication skills and the ability to manage customer interactions effectively during rotational night shifts. Key Responsibilities - Handle inbound and outbound international voice calls with professionalism and efficiency - Provide exceptional customer support to international clients in real-time - Maintain call quality standards and meet performance metrics - Document customer interactions accurately in system records - Assist in process improvements and training of new team members Required Qualifications - Minimum 6 months of proven experience in international voice support process - Excellent verbal communication skills with clear accent and fluency - Ability to work in rotational night shifts within a 5-day work week - Ready to join immediately with maximum 15 days notice period Why Join Us Sutherland offers competitive compensation between 2.25 to 3.5 LPA based on your experience along with two-way cab facility within 25 km radius. Work with a reputable global BPO company providing career growth opportunities and professional development in the customer support domain.

- Minimum 6 months international voice process experience - Excellent verbal communication skills - Ability to handle real-time voice calls - Night shift availability in rotational schedule - 15 days notice period acceptable - Willing to join immediately - Graduation or equivalent education - Professional demeanor and customer service orientation

- CTC 2.25 to 3.5 LPA based on experience - Two-way cab facility up to 25 km radius - 5-day work week - Full-time permanent position - Professional work environment - Career growth opportunities