Job Description

Role Overview iOPEX is looking for motivated and communication-savvy professionals to join its International Technical Support team in Chennai. This is a full-time, permanent opportunity in a voice process role where you will handle real-time inbound or outbound technical support calls for international clients. The role is based at Ambit IT Park, Chennai, and operates on a predominantly night shift schedule with a 5-day work week. Key Responsibilities - Handle real-time voice calls for international customers seeking technical support and assistance - Diagnose and resolve technical queries efficiently while maintaining high customer satisfaction standards - Follow established troubleshooting protocols and escalate unresolved issues to the appropriate teams - Maintain accurate records of customer interactions and technical issues in the system - Adhere to shift schedules, quality benchmarks, and performance targets set by the team Required Qualifications - Minimum 6 months of experience in an international technical voice process (Healthcare BPO, Desktop Support, Domestic Help Desk, and AR Calling experience will not be considered) - Excellent verbal communication skills in English with a clear and confident speaking manner - HSC, Diploma, or any undergraduate qualification is acceptable; graduation is not mandatory - Must be an immediate joiner and available to join within 15 to 20 days - Valid relieving documents from the previous employer linked to UAN are mandatory Why Join Us iOPEX offers a structured career path with Internal Job Posting opportunities and dedicated career progression plans, making it an excellent place to grow within the BPO and technical support industry. The organisation also provides employee-friendly benefits and a stable work schedule to support work-life balance.

Requirements

- Minimum 6 months of experience in an international technical voice process - Excellent verbal communication skills in English - HSC, Diploma, or any undergraduate qualification - Immediate joiner within 15 to 20 days - Valid relieving documents from the last employer as per UAN - Ability to handle real-time international voice calls - Willingness to work predominantly night shifts on a rotational basis