Technical Support Engineer

Role Overview Postman is seeking a Technical Support Engineer in Bengaluru to join our global team. You will serve as a technical expert on the Postman API platform, resolving complex customer-reported issues. This role requires working in the Bangalore office three days a week, transitioning to five days by the end of the year. Key Responsibilities - Research, diagnose, and troubleshoot customer issues to ensure speedy resolution. - Communicate technical concepts clearly over phone, chat, and written support channels. - Partner with product and engineering teams to identify bugs and test software solutions. - Streamline processes, build internal tools, and develop proofs-of-concept for users. - Contribute to community forums and update FAQs in the customer knowledge base. - Participate in rotating weekend coverage to support our global customer base. Required Qualifications - 2+ years of experience providing technical support for modern SaaS or developer-focused products. - Strong understanding of REST APIs, networking, and how web applications operate. - Basic coding knowledge in programming languages like JavaScript, Node.js, or PHP. - Experience using Jira, GitHub, Zendesk, and Confluence for customer support tracking. - Strong analytical skills and a calm, structured approach to handling high-urgency issues. Why Join Us At Postman, you will help build an API-first world alongside a highly collaborative team of innovators. We offer full medical coverage, flexible PTO, wellness reimbursements, and a monthly lunch stipend.

- 2+ years of experience in technical support for SaaS or API-related products - Strong understanding of REST APIs, HTTP, and web networking basics - Basic scripting knowledge in JavaScript, Node.js, or PHP - Excellent written and verbal client-facing communication skills - Comfort with support tools such as Zendesk, Jira, and GitHub

- Comprehensive medical, health, and wellness insurance coverage - Flexible PTO and work-life balance policies - Monthly lunch stipend and wellness reimbursements - Donation-matching programs and volunteer opportunities - Dynamic and collaborative office workspace in Bangalore