Technical Support Engineer

Role Overview Scoutit is seeking motivated Technical Support Engineers to join their growing team in Bangalore. In this entry-level full-time role, you will be the first point of contact for customers seeking technical assistance, helping them resolve issues and get the most out of their products. You will work closely with internal engineering teams to ensure seamless customer experiences. Key Responsibilities - Deliver technical support to customers through phone, email, and chat channels - Diagnose and troubleshoot hardware and software-related issues efficiently - Guide customers through product setup, configuration, and best practices - Log all customer interactions, issues, and resolutions accurately in the support ticketing system - Coordinate with engineering teams to address and resolve complex technical problems - Conduct product training sessions for customers whenever required Required Qualifications - Basic understanding of hardware and software applications - Strong communication and interpersonal skills - Familiarity with technical support processes and ticketing tools - Ability to work in a fast-paced customer-facing environment - Willingness to learn and adapt to new technologies Why Join Us Scoutit offers a great opportunity for entry-level candidates to build a strong foundation in technical support within the IT industry. You will gain hands-on experience working with diverse products and collaborative engineering teams.

- Knowledge of hardware and software troubleshooting - Experience or familiarity with technical support workflows - Proficiency in handling customer queries via phone, email, and chat - Understanding of product configuration and setup processes - Ability to conduct product training sessions - Strong documentation and reporting skills