Technical Product Support Executive

Role Overview Metaforms is looking for a technical Product Support Engineer to join our fast-growing team in Bengaluru. In this high-ownership role, you will act as the connective tissue between our customer operations teams and our product engineers. This is a unique opportunity to support production-grade AI agent systems, influence the product roadmap, and build new support workflows. Key Responsibilities - Investigate and resolve complex technical issues reported by customers across chat and email channels. - Read and interpret error logs, API responses, and database outputs to diagnose root causes. - Guide customers through product deployments, data processing pipelines, and AI configurations. - Conduct product walkthroughs and guide customers through feature adoption during onboarding. - Translate customer feedback and recurring issues into clear requirements for the Engineering team. - Build and maintain customer-facing help guides, FAQs, and internal troubleshooting documentation. Required Qualifications - Two or more years of experience in technical support, product support, or solutions engineering. - Ability to read API documentation, analyze error logs, and troubleshoot complex workflows. - Outstanding written communication skills with the ability to explain technical ideas simply. - Structured problem-solver who gathers details methodically before proposing solutions. - High ownership mindset with a track record of collaborating with product and engineering teams. Why Join Us At Metaforms, we offer a zero-bureaucracy culture with high autonomy and direct access to leadership. Enjoy family health insurance, an annual learning budget, free snacks, and dedicated mentoring support.