Sr Administrator (Support & Operations)

Role Overview Join HCLTech as a Senior Administrator in Support and Operations and help deliver advanced technical support for our premier clients. You will drive root cause analysis and troubleshooting efforts to ensure maximum uptime and positive customer feedback. This entry-level role is ideal for individuals looking to build a career in high-integrity IT support operations. Key Responsibilities - Provide advanced technical support and troubleshooting to ensure positive customer feedback. - Adhere to quality standards, regulatory requirements, and established company policies. - Support complex incidents escalated by analysts, perform root cause analysis, and implement solutions. - Contribute to knowledge base updates and participate in training freshers and coaching analysts. - Resolve complex tickets within agreed service level agreements in collaboration with support teams. - Ensure positive customer experience by aiming for first call resolution and minimizing reopen cases. Required Qualifications - Bachelor's degree in Information Technology, Computer Science, or equivalent. - Strong interest in technical support, customer care, and operations management. - Basic understanding of troubleshooting methodologies and root cause analysis. - Ability to collaborate with cross-functional teams to resolve technical and security issues. - Good communication and interpersonal skills to handle customer interactions. Why Join Us At HCLTech, we offer a supportive work culture that values continuous professional development and career progression in a growing IT services ecosystem.