SME - General Operations

Role Overview Cognizant is looking for a Subject Matter Expert in General Operations to join its growing team in Pune. This hybrid role is designed for professionals who can drive operational excellence through data-driven decision-making and cross-functional collaboration. The position plays a key part in enhancing efficiency, accuracy, and compliance across day-to-day business operations. Key Responsibilities - Coordinate and oversee daily operational activities to ensure smooth and efficient workflows - Use MS Office and MS Excel to manage, analyze, and interpret complex data sets for informed decision-making - Collaborate with cross-functional teams to streamline processes and improve overall operational performance - Monitor key operational metrics and prepare detailed reports and presentations for management review - Implement industry best practices to boost productivity and minimize errors in operational tasks - Support the planning and execution of operational strategies aligned with company objectives - Facilitate clear communication between departments to ensure alignment on operational goals - Identify and resolve operational challenges proactively through structured problem-solving - Contribute to continuous process improvement initiatives with innovative and practical solutions - Ensure all activities adhere to company policies, procedures, and compliance standards Required Qualifications - Demonstrated proficiency in MS Office Suite, particularly MS Excel, including handling complex data sets - Sound understanding of Cards and Payments or Finance and Accounting domain operations - Strong analytical and critical thinking skills to translate data into actionable insights - Excellent written and verbal communication skills for effective collaboration with diverse teams - Ability to work effectively in a hybrid work model, balancing remote and on-site responsibilities - High attention to detail with a commitment to accuracy in all operational activities - Proactive mindset with the ability to anticipate and address operational issues before they escalate Why Join Us Cognizant offers a dynamic and inclusive work environment where your expertise in operations directly contributes to meaningful business outcomes. This is an excellent opportunity to grow your career with one of the world's leading IT and business consulting firms.

- Proficiency in MS Office and MS Excel - Knowledge of Cards and Payments or Finance and Accounting domain - Strong analytical and data interpretation skills - Excellent communication and collaboration skills - Attention to detail and high accuracy in task execution - Ability to work in a hybrid work model - Proactive problem-solving and troubleshooting approach - Experience coordinating cross-functional operational activities

- Hybrid work model for work-life balance - Opportunity to work with a global IT leader - Exposure to cross-functional teams and diverse business domains - Career growth and learning opportunities