SeniorAdministrator

Role Overview HCLTech is seeking an efficient SeniorAdministrator to join our Tools and Automation team in Bengaluru, Karnataka. In this role, you will be responsible for enhancing operational efficiency by developing and maintaining automated workflows and tools. You will support asset management and ITIL processes to ensure that all solutions align with organizational standards. Key Responsibilities - Provide advanced technical support for asset management and ITIL processes - Diagnose and resolve complex incidents using ServiceNow and BMC Remedy - Perform root cause analysis on escalated incidents and implement corrective actions - Drive value-added initiatives including updating and managing knowledge base articles - Provide training and coaching to junior analysts to enhance team capabilities - Resolve complex tickets within defined SLAs by collaborating with cross-functional support teams - Enhance customer experience and satisfaction by achieving first call resolution - Diagnose and resolve issues across tools like CA Service Desk Manager and Avanti Required Qualifications - Proven experience in asset management and ITIL methodologies - Proficiency with tools like ServiceNow, BMC Remedy, CA Service Desk Manager, and Avanti - Strong troubleshooting, analytical, and problem-solving skills - Solid understanding of incident management processes and customer service principles - ITIL Foundation Certification is highly recommended - ServiceNow Certified Administrator certification is preferred but optional Why Join Us Join HCLTech and work in a dynamic, forward-thinking environment where your skills are valued. We offer excellent career progression, skill-building opportunities, and a supportive team culture.