Senior Process Executive - International Voice Process (US Shift)

Role Overview Cognizant is hiring Senior Process Executives for its International Voice Process team at their Hinjawadi Phase 3, Pune delivery centre. This is a full-time, permanent, work-from-office role supporting US-based clients during night shift hours. If you have solid experience in international voice operations and are comfortable working the US time zone, this is a great opportunity to grow your career with one of India's leading IT services companies. Key Responsibilities - Handle inbound and outbound international voice calls for US-based clients with professionalism and accuracy - Ensure high standards of customer satisfaction by resolving queries efficiently within defined turnaround times - Adhere strictly to process guidelines, quality benchmarks, and compliance requirements - Collaborate with team members and supervisors to meet daily productivity and quality targets - Maintain accurate call logs and update relevant systems after every customer interaction - Work from office during US shift hours (5:30 PM to 3:30 AM IST) on a regular basis Required Qualifications - Any graduate from a recognised university - Minimum 2 years of hands-on experience in an international voice process or US voice process role - Strong English communication skills, both spoken and listening - Willingness and ability to work fixed night shifts aligned to the US time zone - Must be available to work from office at CDC Hinjawadi Phase 3, Pune - Ability to carry an updated resume and a valid government ID (Aadhaar or PAN) to the walk-in interview Why Join Us Cognizant is a globally recognised IT services and consulting leader that offers strong career advancement pathways and a collaborative work environment. Joining this team puts you at the centre of international client operations with access to world-class training and growth opportunities.

- Minimum 2 years of experience in international voice process - Any graduate degree from a recognised university - Fluent English communication skills for US client interactions - Willingness to work night shifts (5:30 PM to 3:30 AM IST) - Must be available to work from office at Hinjawadi Phase 3, Pune - Valid government ID proof (Aadhaar or PAN) required at the time of interview

- Full-time permanent employment - Opportunity to work with a globally recognised IT and consulting brand - Structured career growth within Cognizant's international voice operations