Job Description

Role Overview Cognizant is hiring Senior Process Executives for its International Voice Process at the Pune location. This is a full-time, permanent opportunity for experienced voice process professionals looking to build a career in a leading global IT services organisation. The role is based out of the Hinjawadi office and requires candidates to work night shifts supporting international clients. Key Responsibilities - Handle inbound and outbound international voice interactions with professionalism and accuracy - Deliver high-quality customer service to international clients as per defined process standards - Resolve customer queries effectively while adhering to quality benchmarks and turnaround timelines - Maintain accurate records of customer interactions and escalate complex issues as required - Collaborate with team members to ensure consistent service delivery across the process Required Qualifications - Minimum 2 to 4 years of experience in an international voice process is mandatory - Must be a graduate with all relevant documents available for verification - Strong customer service orientation with excellent verbal communication skills in English - Willingness to work from the office in night shift timings - Ability to carry two hard copies of an updated resume and a valid original ID proof to the interview Why Join Us Cognizant is one of the world's leading professional services companies, offering a collaborative work environment and strong career growth opportunities. Joining this team means working with a globally respected brand that invests in its people and fosters long-term professional development.

Requirements

- 2 to 4 years of experience in an international voice process - Any graduate with valid documents for background verification - Excellent communication skills and strong customer service abilities - Flexible to work from office in night shifts - Must carry two hard copies of updated resume and original ID proof (Aadhaar, PAN, or Voter ID) to the walk-in