Product Expert

Role Overview FULL Creative is looking for a dedicated Product Expert to join their growing team in a remote-friendly environment. In this role, you will serve as the bridge between the product and its users, ensuring customers receive outstanding support while actively contributing to product improvement. You will work closely with internal teams to troubleshoot issues, drive resolutions, and deliver a consistently excellent customer experience. Key Responsibilities - Troubleshoot, replicate, and resolve product-related issues reported by customers - Understand and address customer queries with creative and effective solutions - Collaborate with internal teams while maintaining strong attention to detail during issue analysis - Develop and maintain thorough product knowledge to support continuous improvement - Meet and exceed KPIs and team objectives within defined timelines - Build problem-solving skills focused on enhancing product performance and reliability - Adapt to evolving processes and contribute to ongoing product transformation Required Qualifications - 1 to 3 years of experience in a technical or customer support role, preferably in a SaaS environment - Strong technical aptitude with the ability to troubleshoot application-level issues - Excellent interpersonal and communication skills with a passion for delivering great customer experiences - Good documentation skills for tracking issues and managing support tickets - Familiarity with common professional applications and technologies - Willingness to work in a 24/7 flexible shift environment - Access to a private workspace with stable internet above 100 Mbps, power backup, and readiness for video calls Why Join Us FULL Creative offers a dynamic work-from-anywhere culture that values human connection and continuous learning. If you thrive in fast-paced environments and are passionate about making products better through customer insight, this is the role for you.

- 1 to 3 years of experience in technical or customer support, preferably SaaS - Technical aptitude to diagnose and troubleshoot application issues - Strong interpersonal and communication skills - Passion for delivering excellent customer experiences - Good documentation skills for issue and ticket tracking - Knowledge of common professional tools and technologies - Flexibility to work in a 24/7 rotational shift setup - Private workspace with video call readiness - Internet speed above 100 Mbps with LAN capability - Power backup for uninterrupted remote work

- Work from anywhere flexibility - Collaborative and growth-oriented team environment - Opportunity to work in a SaaS product environment - Skill development in product and customer success domains