Processor - Healthcare BPO US Shift

Role Overview Wipro is actively hiring Processors for its Healthcare BPO process at the Noida location. This is a backend, non-voice role supporting US-based clients with Benefits and HR transaction processing during the US shift (5:30 PM to 3:00 AM IST). The role is ideal for graduates looking to build a career in the healthcare outsourcing domain with one of India's leading IT services companies. Key Responsibilities - Process and audit Benefits and HR transactions accurately and within defined turnaround times - Manage daily task inventory and ensure ongoing quality in service delivery - Adhere strictly to Data Security policies, Code of Conduct standards, MIS reporting, and internal guidelines - Perform accurate data entry and rule-based calculations as per process requirements - Coordinate with Subject Matter Experts and team managers to flag issues and suggest process improvements - Follow the customer concern matrix and internal escalation protocols Required Qualifications - Graduate with a Bachelor's degree (candidates with B.Tech, BE, LLB, B.Ed, BSc IT, or MCA are not eligible) - 0 to 2 years of experience in back office or transaction processing roles - Proficiency in MS Office applications with a typing speed of at least 25 WPM at 90% accuracy - Good written and verbal communication skills - Willingness to work in a US shift environment and flexibility to extend hours when required - Preferred: Prior experience in a BPO or outsourcing environment Why Join Us Wipro offers a structured work environment with both-side cab facilities (subject to hiring zone), a 5-day work week, and the opportunity to grow within a globally recognized IT and BPO organization. This is an excellent entry point for candidates looking to establish themselves in the healthcare outsourcing industry.

- Graduate degree (non-technical streams only; B.Tech, BE, LLB, B.Ed, BSc IT, MCA not eligible) - 0 to 2 years of back office or transaction processing experience - MS Office proficiency with minimum typing speed of 25 WPM at 90% accuracy - Good written and verbal communication skills - Willingness to work US shift hours (5:30 PM to 3:00 AM IST) - Flexibility to extend working hours as per business needs - Flexibility to rotate across different client teams - Preferred: Prior BPO or outsourcing industry experience

- Both-side cab facility (subject to hiring zone eligibility) - 5-day work week (work from office) - Exposure to US healthcare and benefits processing domain - Opportunity to work with a globally recognized IT and outsourcing leader