Process Trainer

Role Overview Cognizant is looking for an experienced Process Trainer to join its Customer Success and Operations team at its Coimbatore facility. The ideal candidate will have a solid background in contact centre or BPO environments and will be responsible for delivering impactful training programs that enhance agent performance. This is a full-time, permanent, work-from-office role with rotational shift requirements. Key Responsibilities - Design and deliver process training sessions for new and existing team members in voice, chat, and email support functions - Track training effectiveness through assessments and evaluations, and share detailed performance summaries with stakeholders - Conduct soft skills, voice and accent, and customer service training to improve overall communication quality - Collaborate with operations and quality teams to identify training gaps and implement corrective learning modules - Support the onboarding of new hires and ensure alignment with process standards and client expectations Required Qualifications - 1 to 3 years of hands-on experience in a contact centre or BPO environment handling voice, chat, and email processes - Any graduate degree from a recognised university - Strong verbal and written communication skills - Prior experience as a trainer with knowledge of soft skills training, voice and accent neutralisation, and US Healthcare processes is preferred - Willingness to work in rotational shifts with rotational weekly offs Why Join Us Cognizant is a globally recognised IT services and consulting leader that offers a dynamic work environment with strong career growth opportunities. Joining this team means being part of a culture that values continuous learning, operational excellence, and employee development.

- 1 to 3 years of experience in a contact centre or BPO environment - Experience in voice, chat, and email support processes - Strong verbal and written communication skills - Ability to track and report training effectiveness - Knowledge of soft skills training and voice and accent training - Familiarity with US Healthcare processes is an advantage - Any graduate degree from a recognised institution - Flexibility to work in rotational shifts with rotational offs

- Full-time permanent employment - Work-from-office setup with a structured team environment - Opportunity to work with a globally recognised IT services organisation - Career growth within Customer Success and Operations