Process Associate - US Healthcare Process (Night Shift)

Role Overview Sunknowledge Services Inc. is actively hiring International Process Associates to support its US Healthcare operations in Kolkata. This is a non-sales, purely service-oriented role where you will assist doctors and hospitals in the United States with queries related to medical billing and insurance processes. Freshers and experienced candidates are both encouraged to apply, and immediate joiners will be given priority. Key Responsibilities - Handle inbound queries from US-based healthcare providers including doctors and hospitals related to medical billing and insurance - Resolve billing disputes and insurance-related issues with accuracy and timeliness - Maintain thorough and precise documentation for every interaction - Ensure effective communication and prompt resolution for all assigned cases - Adhere to quality standards and process guidelines set by the organisation Required Qualifications - Minimum educational qualification of 12th pass with marksheet; graduation not mandatory - Age up to 35 years at the time of application - Strong verbal and written communication skills in English - Good typing speed and basic proficiency in MS Office - Willingness to work the US night shift on a permanent basis - Must be available for immediate joining - Prior knowledge of US medical billing or insurance processes is an added advantage Why Join Us Sunknowledge Services Inc. offers a stable five-day work week with fixed weekends off along with attractive salary components including attendance bonus, statutory bonus, and cab facility. This is an excellent opportunity to build a long-term career in the US healthcare BPO sector with one of the leading names in the industry.

- Minimum qualification 12th pass with marksheet - Age up to 35 years - Excellent English communication skills both verbal and written - Good typing speed - Basic knowledge of MS Office - Comfortable working night shift (US process) - Good interpersonal and analytical skills - Detail-oriented and well-organised - Available for immediate joining - Knowledge of US medical billing and insurance preferred

- Gross salary 15,000 to 19,000 per month - Monthly attendance bonus of 1,000 - Annual statutory bonus of 15,000 - Cab facility or transport reimbursement up to 2,500 per month - 5-day work week - Fixed weekly off on Saturday and Sunday - Full-time permanent employment