Process Associate

Role Overview HCLTech is seeking an enthusiastic Process Associate to join our customer support team in Noida. In this role, you will work independently to assist customers with their queries and resolve issues according to defined quality standards. This is a great opportunity for freshers to start a career in a global technology company and develop customer service skills. Key Responsibilities - Resolve incoming customer queries in compliance with defined quality and service standards. - Meet daily and weekly customer satisfaction metrics and process targets. - Participate in skill development training programs and process verification tests. - Collaborate with team members to achieve common customer service goals. - Maintain accurate documentation of customer interactions and ticket details. - Provide professional and timely responses to customer concerns. Required Qualifications - Graduation degree in any discipline from a recognized university. - Zero to one year of experience, with freshers highly encouraged to apply. - Strong interpersonal and communication skills in English. - Ability to work collaboratively within a customer-oriented team. - Good problem-solving mindset and positive learning attitude. Why Join Us HCLTech offers a dynamic work environment with extensive career progression opportunities. We support your professional growth through structured training programs and continuous learning platforms.