Officer - Customer Service

Customer Service Support

• Customer Service Support:
• Assist in maintaining and monitoring service quality standards across various airport locations.
• Support the implementation of customer delight initiatives as guided by the senior team.
• Collaborate with on-ground teams to resolve customer service challenges effectively. Feedback and Analysis:
• Collect and analyze passenger feedback from operational locations to identify improvement areas.
• Compile data and prepare reports on customer service metrics and performance trends.
• Share insights with the senior team to support decision-making and planning. Training and Development Support:
• Assist in coordinating training sessions and workshops for on-ground hospitality staff.
• Provide input on training needs based on observations and feedback from audits.
• Promote adherence to established customer service protocols and standards. Audit and Compliance:
• Participate in periodic audits to ensure adherence to hospitality and customer service SOPs.
• Document observations during site visits and share recommendations with the senior team. Administrative Tasks:
• Maintain records of feedback, training sessions, and customer service metrics.
• Support the preparation of communication materials for customer service updates and initiatives.

Requirements

Educational

Qualifications:

• Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field.

Experience:

• 1-3 years of

experience

in customer service, preferably in the aviation, hospitality, or related industries.

• in customer service, preferably in the aviation, hospitality, or related industries.
• Freshers with internships in hospitality/customer service may also apply.

Skills

and Competencies

• and Competencies:
• Strong communication and interpersonal skills.
• Customer-centric mindset with a proactive problem-solving approach.
• Basic analytical

skills

to interpret feedback and prepare reports.

• to interpret feedback and prepare reports.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to travel occasionally to operational locations.

Benefits

Competitive Salary: Industry-aligned compensation based on

experience

and performance.

• and performance.
• Professional Growth: Opportunities for training and career advancement.
• Dynamic Work Environment: Be part of a collaborative team focused on delivering exceptional customer experiences.
• Comprehensive

Benefits:

Health insurance, wellness programs, and employee perks.

• Health insurance, wellness programs, and employee perks.
• Work-Life Balance: Supportive policies to maintain a healthy personal and professional balance.

Educational

Qualifications:

• Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field.

Experience:

• 1-3 years of

experience

in customer service, preferably in the aviation, hospitality, or related industries.

• in customer service, preferably in the aviation, hospitality, or related industries.
• Freshers with internships in hospitality/customer service may also apply.

Skills

and Competencies

• and Competencies:
• Strong communication and interpersonal skills.
• Customer-centric mindset with a proactive problem-solving approach.
• Basic analytical

skills

to interpret feedback and prepare reports.

• to interpret feedback and prepare reports.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to travel occasionally to operational locations.

Benefits

Competitive Salary: Industry-aligned compensation based on

experience

and performance.

• and performance.
• Professional Growth: Opportunities for training and career advancement.
• Dynamic Work Environment: Be part of a collaborative team focused on delivering exceptional customer experiences.
• Comprehensive

Benefits:

Health insurance, wellness programs, and employee perks.

• Health insurance, wellness programs, and employee perks.
• Work-Life Balance: Supportive policies to maintain a healthy personal and professional balance.