Junior Officer - Customer Service

As a Junior Officer - Customer Service, you will assist in implementing and monitoring customer service standards across BKJ Airport locations. This entry-level role focuses on supporting customer

experience

initiatives, gathering feedback, and ensuring adherence to hospitality protocols. Candidates with a background in hospitality or customer service are encouraged to apply.

Key Responsibilities

Customer Service Support

• Customer Service Support:
• Assist in maintaining customer service standards across airport locations.
• Collaborate with teams to address customer concerns and enhance passenger satisfaction.
• Support the implementation of customer delight initiatives. Feedback Collection and Analysis:
• Gather customer feedback during site visits and through regular reporting mechanisms.
• Assist in preparing reports on service quality and performance metrics for review. Training Support:
• Support training sessions and workshops for on-ground staff to ensure consistent service delivery.
• Provide input on areas for improvement based on observations and feedback. Audit and Compliance Assistance:
• Participate in customer service audits to ensure adherence to SOPs and hospitality standards.
• Document and share findings with the senior team for actionable improvements. Administrative Tasks:
• Maintain records of customer feedback, training sessions, and service audits.
• Support the preparation of communication materials for customer service updates and initiatives.

Requirements

Requirements

Educational

Qualifications:

• Bachelor’s degree in Hospitality, Tourism, or Business Administration.

Experience:

• 0-2 years of

experience

in customer service or hospitality. Internships in similar fields are a plus.

Skills

and Competencies

• and Competencies:
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Basic analytical

skills

to compile and interpret feedback and data.

• to compile and interpret feedback and data.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to travel occasionally for audits and training support.

Benefits

Benefits

• Competitive Salary: Industry-standard compensation for entry-level roles.
• Professional Growth: Opportunities for learning, development, and career advancement.
• Dynamic Work Environment: Work with a collaborative team committed to service excellence.
• Comprehensive

Benefits:

Health insurance and wellness programs.

• Health insurance and wellness programs.
• Work-Life Balance: Supportive policies for personal and professional well-being.

Requirements

Educational

Qualifications:

• Bachelor’s degree in Hospitality, Tourism, or Business Administration.

Experience:

• 0-2 years of

experience

in customer service or hospitality. Internships in similar fields are a plus.

Skills

and Competencies

• and Competencies:
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Basic analytical

skills

to compile and interpret feedback and data.

• to compile and interpret feedback and data.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to travel occasionally for audits and training support.

Benefits

Benefits

• Competitive Salary: Industry-standard compensation for entry-level roles.
• Professional Growth: Opportunities for learning, development, and career advancement.
• Dynamic Work Environment: Work with a collaborative team committed to service excellence.
• Comprehensive

Benefits:

Health insurance and wellness programs.

• Health insurance and wellness programs.
• Work-Life Balance: Supportive policies for personal and professional well-being.