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Job Description
We are looking for a proactive and customer-focused Customer Success Executive to own the end-to-end day-to-day customer experience. This role is critical in ensuring customer issues move smoothly from reported → resolved, with clear communication, timely follow-ups, and strong coordination across internal teams. You will act as the customer’s advocate while maintaining operational discipline and visibility.
Key Responsibilities -
Track and follow up on all customer issues and queries Ensure customers are acknowledged and updated regularly Coordinate with Support, Product, and Tech for resolution Make calls / WhatsApp follow-ups when required Update issue status, comments, and next actions clearly Flag stuck or high-risk cases to seniors Support renewal conversations with full customer context Maintain daily hygiene in CX tools and dashboards
Requirements
Must Have
Skills
& Traits - Clear spoken and written communication Strong ownership and follow-up mindset Comfortable talking to customers on calls and WhatsApp Organized and disciplined with updates Language proficiency in at least 2 languages Good to Have (Strong Advantage) – Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.) Prior
experience
in SaaS / CX / Support roles Familiarity with CRM, ticketing, or CX tools
Experience
handling Indian SME customers
Benefits
High-ownership role with direct exposure to founders Opportunity to build and scale initiatives from scratch Competitive early-stage salary + performance incentives Health insurance & work essentials support Flexible remote/hybrid setup with Hyderabad office access
Key Requirements & Skills
Requirements
Must Have
Skills
& Traits - Clear spoken and written communication Strong ownership and follow-up mindset Comfortable talking to customers on calls and WhatsApp Organized and disciplined with updates Language proficiency in at least 2 languages Good to Have (Strong Advantage) – Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.) Prior
experience
in SaaS / CX / Support roles Familiarity with CRM, ticketing, or CX tools
Experience
handling Indian SME customers
Benefits
High-ownership role with direct exposure to founders Opportunity to build and scale initiatives from scratch Competitive early-stage salary + performance incentives Health insurance & work essentials support Flexible remote/hybrid setup with Hyderabad office access
Benefits & Perks
High-ownership role with direct exposure to founders Opportunity to build and scale initiatives from scratch Competitive early-stage salary + performance incentives Health insurance & work essentials support Flexible remote/hybrid setup with Hyderabad office access
Frequently Asked Questions
How to apply for Customer Success Executive at ZocialOne?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
2 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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ZocialOne · Hyderabad