Job Description

Role Overview Teleperformance is hiring Chat Support Executives for a Hindi domestic telecoms web chat process based out of Ambattur, Chennai. This is a full-time, permanent non-voice role suited for candidates who are proficient in reading and writing Hindi and have prior BPO experience. Immediate joiners are preferred for this urgent opening. Key Responsibilities - Handle customer queries through web chat and email platforms for a telecom client - Deliver prompt and accurate solutions to customer concerns in Hindi - Maintain detailed and precise records of every customer interaction using CRM tools - Draft professional emails and chat responses as required Required Qualifications - Any graduate (UG or PG) with at least one year of experience in a BPO non-voice process - Ability to read and write Hindi fluently - Good written communication skills in English - Basic understanding of telecom processes and services - Comfortable with typing and drafting written correspondence Why Join Us Teleperformance is one of the world's leading customer experience management companies, offering a stable work environment with strong growth prospects. This role gives you the opportunity to build a solid career in the BPO industry while working with a reputed telecom client.