Non-Voice Hindi Domestic Chat Process Executive

Role Overview Teleperformance is hiring Hindi-speaking chat support executives for a domestic telecom web chat process based out of Ambattur, Chennai. This is a full-time, permanent non-voice role suited for candidates with prior BPO experience who are comfortable reading and writing in Hindi. Key Responsibilities - Handle customer queries through web chat and email platforms for a telecom client - Deliver accurate and timely resolutions to customer concerns - Maintain detailed records of all customer interactions using CRM tools - Provide Hindi chat support to domestic customers across assigned shifts - Draft professional emails and responses as required Required Qualifications - Minimum 1 year of experience in a non-voice BPO process such as chat or email support - Ability to read and write in Hindi fluently - Good communication skills in English, both written and verbal - Basic understanding of telecom processes - Proficient typing skills with ability to draft emails - Any undergraduate or postgraduate degree is acceptable Why Join Us Teleperformance is a globally recognised leader in customer experience management, offering a structured work environment and growth opportunities. Immediate joiners are preferred, making this an excellent opportunity to get started quickly.

- Minimum 1 year of BPO experience (mandatory) - Must be able to read and write in Hindi - Good English communication skills (oral and written) - Basic knowledge of telecom processes - Typing proficiency and email drafting skills - Any graduate or postgraduate degree - Comfortable working rotational shifts between 7 AM and 12 AM

- Full-time permanent employment - Opportunity to work with a globally recognised BPO leader - Structured shift timings with rotational schedule