Lead Technical Support Analyst-L2

Role Overview Netradyne is seeking a Lead Technical Support Engineer to join our operations center in Bengaluru. In this remote role, you will act as a key liaison between Netradyne and our global clients, diagnosing hardware and software issues on connected vehicle platforms. This is an excellent opportunity to work with computer vision and edge computing safety solutions in a round-the-clock environment. Key Responsibilities - Troubleshoot and resolve complex customer-reported issues via phone, chat, and remote tools. - Perform detailed root cause analysis and recommend technical corrective actions. - Collaborate with engineering, QA, and product teams to resolve product defects. - Manage incident escalations, support rotations, and maintain case documentation. - Diagnose connected vehicle hardware configurations and software integrations. - Support international customers, ensuring high-quality communications and timely resolutions. Required Qualifications - Eight to twelve years of technical support experience, preferably with SaaS or cloud platforms. - Basic SQL knowledge and experience querying databases like Postgres or MySQL. - Good hands-on experience with REST APIs, webhooks, and ticketing tools like ServiceNow or Jira. - Outstanding verbal and written communication skills with experience supporting US/UK clients. - Bachelor's degree in a tech-related field, such as BE, BTech, or MCA. Why Join Us At Netradyne, you will work on disruptive AI-driven safety technologies that protect drivers worldwide. We offer an inclusive work environment, collaborative team culture, and extensive career growth options.