International Voice Process Executive - Healthcare BPO

Role Overview VXI Global Solutions is actively hiring for International Voice Process Executives to join its growing Healthcare BPO team in Hitech City, Hyderabad. This is a full-time permanent role suited for candidates with a minimum of six months of experience in an international voice process who are comfortable working night shifts. With 300 openings available, this is an excellent opportunity for both undergraduates and graduates looking to build a career in healthcare customer support. Key Responsibilities - Handle inbound and outbound voice interactions for international healthcare clients with professionalism and accuracy - Troubleshoot customer queries and resolve requests related to health claims, medical insurance, and healthcare operations - Manage customer expectations effectively and ensure a consistently high level of customer satisfaction - Document all customer interactions thoroughly for future review and follow-up by relevant teams - Review customer feedback regularly and implement improvement measures to enhance overall service quality - Guide customers through the steps needed to access and utilise the company's services efficiently - Work in night shift rotations including graveyard shifts as per business requirements Required Qualifications - Minimum six months of experience in an international voice process is mandatory - Strong verbal communication skills in English with a confident and self-motivated approach - Undergraduates and graduates from any stream are eligible to apply - Willingness and flexibility to work night shifts and graveyard shift timings - Good understanding of or exposure to healthcare BPO, health claims, or medical insurance processes is preferred - Ability to maintain a positive customer experience throughout every interaction Why Join Us VXI Global Solutions offers a two-way cab facility covering up to 30 kilometres, a five-day working week with two rotational days off, and a structured interview process to help you get started quickly. Join a globally recognised BPO organisation and grow your career in the international healthcare support domain.

- Minimum 6 months experience in international voice process - Strong verbal communication skills in English - Self-confident and self-motivated personality - Undergraduates and graduates from any field are eligible - Flexibility to work night shifts and graveyard shifts - Knowledge of health claims, medical insurance, or healthcare BPO is an advantage - Focus on delivering a positive customer experience

- Two-way cab facility provided up to 30 kilometres - Five-day working week - Two rotational days off per week - Permanent full-time employment