International Voice Process Executive

Role Overview Wipro is actively looking for experienced International Voice Process Executives to join its growing customer support team in Kolkata. This is a full-time, permanent opportunity for professionals who are passionate about delivering excellent customer experiences to international clients. If you have a strong command of English and prior experience in an international voice process, this role is an ideal fit for you. Key Responsibilities - Handle inbound and outbound calls from international customers in a professional and timely manner - Understand customer queries and provide accurate, effective resolutions to ensure high satisfaction levels - Maintain quality communication standards while interacting with global clients across all interactions - Meet individual and team performance benchmarks related to call quality, resolution time, and customer satisfaction - Adhere to company policies and maintain a positive, professional demeanour on every call Required Qualifications - Minimum 1 year of hands-on experience in an international voice process or international BPO environment - Educational qualification of HSC (12th pass) or a graduate degree in any discipline - Excellent verbal communication skills in English are mandatory - Willingness to work night shifts and rotational week-offs as per business requirements - Immediate joiners preferred; candidates must have all relevant documents including experience letters and relieving letters - Basic computer skills and familiarity with customer support tools Why Join Us Wipro is one of India's most respected IT services and consulting organisations, offering a stable and rewarding work environment with strong career growth opportunities. Joining this team means becoming part of a globally recognised brand that invests in its people and values customer excellence.

- Minimum 1 year experience in International Voice Process - HSC or Graduate qualification - Excellent verbal communication skills in English - Willingness to work night shifts and rotational offs - Immediate joining availability - All relevant documents such as experience letters and relieving letters - Basic computer skills - Strong customer handling and problem-solving abilities

- Permanent and full-time employment with a globally recognised organisation - Competitive salary in the range of 2.5 to 4 LPA - Opportunity to work with international clients and gain global exposure - Structured work environment with defined processes and quality standards