International Voice Process Executive

Role Overview Sarainfotech is looking for a motivated and articulate International Voice Process Executive to join its growing team in Coimbatore. This is a full-time, on-site role where you will be the first point of contact for international clients, delivering prompt and professional support over voice calls. You will play a key role in upholding the company's reputation for customer-centric service across global markets. Key Responsibilities - Handle inbound and outbound international voice calls and manage customer inquiries efficiently - Provide accurate information and resolve customer concerns related to products and services - Identify customer needs and offer tailored solutions to ensure satisfaction and retention - Support sales activities by informing customers about relevant products or service offerings - Maintain detailed records of customer interactions and follow up as required - Collaborate with internal teams to escalate and resolve complex issues in a timely manner Required Qualifications - Excellent verbal communication skills with fluency in English and a neutral or clear accent - Prior experience in an international call centre or voice process is an advantage but not mandatory - Strong analytical and problem-solving skills to assess and address customer issues effectively - Basic understanding of finance or sales processes will be considered a plus - Ability to work in flexible shifts to cater to international time zones - High school diploma or equivalent required; a bachelor's degree is preferred Why Join Us Sarainfotech offers a dynamic and inclusive work culture where employees are encouraged to grow, collaborate, and make a meaningful impact on global projects. This is a great opportunity to build a career in international customer support with a forward-thinking technology and services company.

- Fluency in English with strong verbal communication skills - Experience in international voice process or call centre preferred - Customer service and query resolution skills - Analytical thinking and problem-solving ability - Basic knowledge of finance or sales processes is a plus - Willingness to work in flexible or rotational shifts - Ability to work collaboratively in a team environment - High school diploma or equivalent; bachelor's degree preferred