Genesys Cloud Analyst

Join Accenture's Strategy and Consulting Global Network SONG Practice as a Genesys Analyst where you will design and implement advanced customer interaction solutions for Fortune 500 clients. You will work on complex transformation projects leveraging Genesys Cloud and Engage platforms to solve critical customer engagement challenges. This role offers the opportunity to work across multiple industry verticals while developing deep expertise in contact center solutions and omnichannel customer experience design.

- Design, implement and configure multichannel customer interaction solutions using Genesys Cloud and Engage platforms across voice and non-voice channels including IVR, email, chat, SMS and social media - Analyze contact center functions and recommend technology solutions incorporating AI and generative AI capabilities to optimize customer service operations - Lead the planning, design and configuration of Genesys Cloud CX implementations with focus on complex enterprise integrations - Develop and implement customer interaction solutions across various channels with expertise in quality monitoring, workforce management and orchestration routing - Integrate Genesys Cloud CX with enterprise systems and develop custom applications using platform SDKs and APIs

Work on transformative initiatives with leading global clients while gaining exposure to cutting-edge technologies and industry best practices. Accenture provides personalized training modules, opportunities for strategy and consulting skill development, and a commitment to fostering an inclusive culture with boundaryless collaboration.