Front Office Executive

Role Overview Marriott International is seeking a dynamic and welcoming Front Office Executive to join our team at Tribute Portfolio in Kochi, Kerala. As the first point of contact, you will play a crucial role in delivering exceptional guest services, showcasing our unique brand story, and fostering an environment of warm hospitality. Join our global team to elevate guest experiences and unlock excellent career development opportunities. Key Responsibilities - Manage guest check-ins and check-outs efficiently, verifying identity and securing forms of payment. - Assign guest rooms, activate room keys, and set up accurate customer billing accounts. - Input Marriott Rewards details, reconcile rates with market codes, and document any billing exceptions. - Reconcile payments, prepare cashier closing reports, and drop receipts in accordance with accounting SOPs. - Assist in training and mentoring front office team members, serving as a positive role model. - Answer phones with proper etiquette and supply guests with directions and property information. - Address guest service needs promptly, coordinate with appropriate staff, and follow up to ensure satisfaction. Required Qualifications - High school diploma or G.E.D. equivalent. - At least 1 year of experience in hotel front office operations or guest services. - At least 1 year of experience in a supervisory or team lead capacity. - Strong communication and customer service skills with proficiency in computer reservation systems. Why Join Us Be part of a vibrant, independent hotel portfolio within Marriott International where you are empowered to do your best work. Grow your career in a diverse, supportive global environment that celebrates your unique contributions.