Executive

Role Overview Join EXL Service as an Executive in our customer care division in Pune. In this entry-level role, you will communicate directly with customers via chat to answer queries regarding contracts and handle outbound queries as needed. This is an exciting opportunity to launch your career and build customer service skills with a leading operations management company. Key Responsibilities - Manage customer chats to answer queries and resolve contract questions efficiently - Perform outbound calls when necessary to handle complex customer queries - Maintain average handle time and schedule adherence in accordance with SLA targets - Update customer information systems and resolve exceptions during transactions - Ensure customer transactions follow desktop procedures and process excellence standards - Resolve customer inquiries on the first contact to maximize customer satisfaction Required Qualifications - High school diploma, graduate degree, or equivalent education - Strong written communication skills suitable for professional chat environments - Dependable and punctual with a strong commitment to work schedules - Basic computer knowledge and ability to navigate multiple systems - Customer-centric attitude with strong interpersonal and soft skills Why Join Us At EXL, we provide a collaborative and supportive workspace designed to help entry-level professionals thrive. Develop key client management skills and unlock long-term career growth opportunities.