Customer Support Specialist

Role Overview kitchens@ by Loyal Hospitality Pvt. Ltd is looking for a dedicated Customer Support Specialist to join their growing team in Bangalore. In this role, you will be the first point of contact for customers, ensuring every interaction reflects the brand's commitment to quality service. You will handle queries, resolve issues promptly, and work closely with internal teams to deliver a seamless customer experience. Key Responsibilities - Handle inbound and outbound customer interactions through calls, WhatsApp, email, and support platforms - Address and resolve customer concerns related to orders, delivery timelines, billing, service quality, and feedback - Process complaints efficiently in accordance with company SOPs and defined turnaround times - Coordinate with operations, kitchen, delivery, and finance teams to ensure timely issue resolution - Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems - Escalate unresolved or high-priority issues as per the company escalation matrix - Uphold service quality standards, compliance guidelines, and data confidentiality protocols - Actively contribute to improving customer satisfaction scores and repeat business metrics Required Qualifications - Graduate degree (as per role requirement) - 0 to 1 year of experience in customer support, hospitality, food tech, or a related service industry - Strong verbal and written communication skills in English - Customer-first attitude with solid problem-solving capabilities - Ability to handle high-pressure situations and manage service recovery conversations calmly - Basic computer proficiency; familiarity with CRM or ticketing tools is an added advantage - Willingness to work in rotational shifts including weekends and public holidays - Prior experience in hospitality, QSR, food delivery, or facility management is preferred - Multilingual proficiency in English, Hindi, and regional languages is a plus Why Join Us kitchens@ - Loyal Hospitality offers a dynamic work environment at the intersection of food tech and hospitality, giving you the opportunity to grow your career in a fast-paced industry. With competitive compensation and added benefits like accommodation, this is an excellent opportunity for candidates looking to build a meaningful career in customer experience.

- Graduate degree in any discipline - 0 to 1 year of experience in customer support or hospitality - Strong verbal and written communication skills - Customer-first mindset with problem-solving ability - Ability to manage high-pressure and service recovery situations - Basic computer knowledge and familiarity with CRM tools - Willingness to work rotational shifts including weekends and holidays - Multilingual skills in English, Hindi, and regional languages preferred - Prior experience in QSR, food delivery, or hospitality is an advantage

- CTC up to 4 LPA - Accommodation provided