Customer Support Executive Blended Process

Role Overview Wipro is seeking a Customer Support Executive to join our dynamic customer success team. In this blended process role, you will provide comprehensive support to international clients through multiple communication channels while managing customer relationships and contributing to organizational growth. Key Responsibilities - Deliver exceptional customer support via phone calls, emails, and chat for international clients - Handle and manage international voice process calls from clients across BPO, US process, and voice support sectors - Maintain accurate and detailed records of all customer interactions using CRM software - Resolve customer queries and concerns with strong communication and problem-solving skills - Collaborate with team members to achieve sales targets and performance metrics Required Qualifications - Graduate or higher qualification - Strong communication and interpersonal skills - Experience or willingness to work in blended customer support processes - Ability to work in a team-oriented environment Why Join Us Join Wipro, a global IT services leader, and grow your career in a customer-centric organization. We offer permanent full-time employment with opportunities to develop professional skills in an international work environment.

- Blended process experience or willingness to learn - Customer support and customer service skills - Phone, email, and chat support capability - Strong communication abilities - CRM software knowledge - Customer retention focus - Customer engagement expertise - International voice process experience preferred