Customer Support Executive Blended Process

Role Overview Join our customer support team as a Customer Support Executive in a blended process role. You will handle international voice calls, emails, and chat support for clients across various industries while maintaining excellent service standards. This is a great opportunity for freshers to launch their career in a multinational organization with exposure to global processes. Key Responsibilities - Provide exceptional customer support through multiple channels including phone calls, emails, and live chat to resolve customer queries and concerns - Handle international voice process calls from clients in BPO, US process, and voice support verticals - Maintain accurate and detailed records of all customer interactions using CRM software systems - Collaborate with team members to achieve sales targets and improve overall team performance metrics Required Qualifications - Graduation from any discipline or equivalent qualification - Strong communication skills in English with clear pronunciation for international voice calls - Ability to work in a team environment and meet performance targets Why Join Us Wipro is a global IT services leader offering excellent career growth opportunities and world-class training programs. You will work with international clients and gain valuable experience in a multicultural environment with permanent full-time employment.

- Experience in international voice processes and BPO operations - Strong English communication skills with ability to handle international calls - CRM software proficiency - Ability to multitask between voice, email, and chat channels - Customer service orientation and problem-solving mindset - Sales and target-driven approach - Ability to maintain accurate customer interaction records

- Full-time permanent employment - Excellent career growth opportunities - Comprehensive training and development programs - Exposure to international clients and processes - Multicultural work environment - Performance-based incentives - Team-oriented workplace culture