Customer Support Executive

Role Overview Teleperformance is looking for a Customer Support Executive to support our domestic client operations in Gurugram. In this role, you will be the voice of the company, assisting local customers and ensuring their satisfaction. Our mission is to cultivate a supportive work environment that empowers our employees to deliver exceptional service every day. Key Responsibilities - Handle inbound and outbound calls from domestic customers to address their queries - Resolve customer complaints and requests quickly, politely, and efficiently - Maintain a high level of customer satisfaction by providing accurate product information - Enter and update customer records and call outcomes in the company database - Adhere to service level agreements, call flows, and script quality guidelines - Collaborate with team leads and peers to improve overall service quality Required Qualifications - Strong verbal and written communication skills in English and Hindi - High school diploma or equivalent qualification - Basic computer knowledge and comfortable typing while speaking - Customer service orientation with active listening skills - Strong interpersonal abilities and emotional intelligence Why Join Us Join Teleperformance to build a stable career in a company that values diversity, employee growth, and work-life balance. We provide industry-leading training, performance incentives, and clear promotion pathways.