Customer Support Executive

Role Overview Teleperformance is seeking a customer-centric Customer Support Executive to join our team in Gurugram under a Work From Home arrangement. In this role, you will provide post-sale technical and non-technical customer service across multiple communication channels. Join our world-class workforce to resolve customer queries and deliver outstanding service experiences for global brands. Key Responsibilities - Provide customer service and support via phone, online chat, or email channels - Resolve a high volume of low-complexity inquiries and analyze complex queries - Coordinate between customers, production, and distribution departments regarding orders - Solve routine support issues independently and adapt standard procedures when required - Adhere to communication guidelines, policies, and quality standards to ensure resolution - Capture and report customer feedback to improve operational procedures and tools Required Qualifications - High school diploma, vocational training, or a graduate degree in any discipline - Fresh graduate or candidate with prior customer service experience in a call center - Strong verbal and written communication skills with a customer-first approach - Basic computer literacy and familiarity with CRM software and chat support tools - Ability to work independently in a remote home environment with minimal supervision Why Join Us At Teleperformance, we value your development, support your goals, and celebrate your achievements. We offer competitive remuneration, structured onboarding, and a culture of inclusion and diversity where every employee is valued and inspired.