Customer Support Executive

Role Overview Join Teleperformance as a Customer Support Executive in Bengaluru (Hebbal) to deliver exceptional service and support to our international customers. In this role, you will be the direct link between global brands and their clients, resolving inquiries and ensuring a memorable customer experience. We provide complete training, making this an ideal starting point for freshers seeking a dynamic career. Key Responsibilities - Handle incoming customer inquiries via telephone, email, and live chat in a professional manner - Diagnose customer issues, propose appropriate solutions, and guide them through troubleshooting - Manage customer accounts, process service requests, and update contact information in the CRM - Serve as the face of global brands to build trust and strengthen customer relationships - Collaborate with internal support teams to escalate complex inquiries and follow up on resolutions - Meet individual and team key performance indicators, including customer satisfaction and response time - Document all customer interactions and case resolutions clearly in the support database - Participate in continuous training sessions to update knowledge on products and service policies Required Qualifications - High school diploma, graduate, or equivalent education in any discipline - Freshers are welcome; experience in customer support or call centers is an advantage - Strong verbal and written communication skills in English - Good active listening, problem-solving skills, and customer service orientation - Basic computer navigation skills and ability to multi-task between systems Why Join Us Teleperformance is dedicated to employee satisfaction, offering a supportive workplace where you can grow. Enjoy professional development, advanced support tools, and an inclusive culture that celebrates your achievements.