Customer Support Executive

Role Overview KSHM is a roots-driven Indian lifestyle brand that blends traditional spirit with modern living, creating apparel designed for comfort, movement, and thoughtful design. With over 2 lakh satisfied customers and a thriving Instagram community of 90K+ followers, we are growing fast and looking for passionate individuals to join our team. We are hiring a Customer Support Executive to be the face of our brand and deliver exceptional written support experiences across chat and email platforms. Key Responsibilities - Respond to customer queries through email, chat, and other digital channels in a timely, professional, and empathetic manner - Understand customer concerns accurately and provide effective solutions or escalate complex issues to the relevant team - Maintain detailed records of customer interactions, transactions, feedback, and complaints - Ensure all written communication reflects high standards of grammar, tone, and clarity - Collaborate with Operations, Sales, and Product teams to deliver complete and satisfactory resolutions - Identify patterns in recurring customer issues and recommend improvements to internal processes or product offerings - Follow company communication guidelines consistently to uphold a strong and positive brand image Required Qualifications - Bachelor degree or equivalent educational qualification - 1 to 3 years of experience in a customer support or client-facing role - Exceptional written communication skills with strong grammar and attention to detail - Ability to manage multiple conversations simultaneously with efficiency - Strong typing speed and proficiency in digital communication tools - Familiarity with customer support platforms or CRM tools is an added advantage - Patient, empathetic, and solution-oriented approach to handling customer interactions Why Join Us At KSHM, you will be part of a collaborative and fast-growing team that genuinely values excellent customer experiences and continuous learning. This is a great opportunity to grow your career in customer support while contributing to a brand that is redefining everyday Indian lifestyle fashion.

- Exceptional written communication and grammar skills - 1 to 3 years of experience in customer support or related roles - Ability to manage multiple chat and email conversations simultaneously - Problem-solving mindset with a customer-first approach - Patience, empathy, and professionalism in handling customer queries - Attention to detail and ability to maintain accurate interaction records - Familiarity with customer support tools or CRM platforms is a plus - Strong typing speed and digital communication proficiency - Bachelor degree or equivalent qualification

- Dynamic and fast-growing work environment - Collaborative team culture focused on customer excellence - Exposure to innovative customer support processes and tools - Opportunity for professional growth within a scaling lifestyle brand