Customer Support Associate

Role Overview Join Convera in Pune as a Customer Support Associate and become a key player in our mission to move money smarter and more efficiently across the globe. In this dynamic role, you will deliver exceptional customer support to students, institutions, and corporate clients across multiple communication channels. We are seeking empathetic and motivated individuals who are passionate about solving problems and ensuring outstanding service experiences. Key Responsibilities - Handle pre- and post-transaction customer queries efficiently across live chat, email, and telephone channels. - Provide accurate, timely responses, aiming for first-contact resolution to maximize customer satisfaction. - Guide students and institutional clients through submissions, account access, and documentation processes. - Proactively follow up on open issues to gather necessary information and ensure complete query resolution. - Collaborate with internal teams to escalate complex technical or financial issues when required. - Maintain precise and updated records of all customer interactions in internal CRM and tracking systems. Required Qualifications - Strong written and verbal English communication skills with a professional and friendly style. - Excellent attention to detail and accuracy in managing transaction-related documents. - Confident in using digital platforms, CRM systems, ticketing tools, and MS Office applications. - Proven ability to prioritize tasks, manage workloads effectively, and meet tight deadlines. - Resilient mindset with the capability to handle challenging customer situations and complaints calmly. Why Join Us At Convera, we offer a supportive and inclusive team environment with competitive salaries, bonus opportunities, and global career development. Thrive in a flexible working culture where your growth and contributions are truly valued.