Customer Service Voice Representative

Role Overview Genpact is seeking Customer Service Voice Representatives to join our dynamic team in Hyderabad. This is an excellent opportunity to work at the cutting edge of AI and digital innovation while providing exceptional support to global customers. You will be responsible for handling customer inquiries, managing account recovery processes, and escalating technical issues with professionalism and care. Key Responsibilities - Respond promptly to customer queries and address concerns with empathy and efficiency - Provide comprehensive support for data collection to facilitate account recovery for end users - Maintain a thorough understanding of client processes and operational policies - Reproduce customer issues accurately and escalate product bugs to appropriate technical teams - Deliver excellent customer service that exceeds expectations and builds lasting relationships - Apply critical thinking and analytical skills to solve complex customer problems - Work independently and collaboratively within team environments to achieve shared goals Required Qualifications - Bachelor's degree in any discipline except law - Fluency in English language is mandatory with neutral English accent preferred - Strong analytical and probing skills for understanding customer issues - Excellent written English proficiency and customer-centric approach - Ability to work flexible schedules including weekend shifts Why Join Us Join Genpact and be part of a transformation leader driving innovation through AI and automation. Work alongside 140,000 bold thinkers who push boundaries, receive mentorship and continuous learning opportunities, and accelerate your career in a values-driven culture that celebrates courage, curiosity, and integrity.

- Graduate degree from any discipline except law - Fluency in English language mandatory - Neutral English accent preferred - Strong analytical and probing skills - Customer-centric approach to problem solving - Excellent written English proficiency - Ability to work flexible schedule including weekends - Capacity for critical thinking and analysis - Proven work ethic and collaborative ability

- Work at the cutting edge of AI and digital innovation - Mentorship and continuous learning opportunities - Hands-on experience with global enterprises - Career acceleration in a dynamic environment - Values-driven workplace culture - Equal opportunity employer with inclusive environment