Customer Service Voice Process Executive

Role Overview Cognizant is looking for enthusiastic and customer-focused graduates to join its Customer Onboarding team in a Voice and Blended process role based in Chennai. This is a full-time permanent opportunity within the Customer Success, Service and Operations department. The selected candidates will be responsible for delivering high-quality customer interactions and ensuring a smooth onboarding experience. Key Responsibilities - Handle inbound and outbound customer calls related to onboarding queries and support - Assist new customers through the onboarding process, ensuring clarity and satisfaction at every step - Manage blended interactions including voice and non-voice tasks as required by the process - Maintain accurate records of customer interactions and update relevant systems - Meet defined productivity and quality benchmarks on a consistent basis Required Qualifications - Any graduate degree from a recognised university - Good verbal communication skills in English - Willingness to work in rotational shifts - Basic computer proficiency and familiarity with customer service workflows Why Join Us Cognizant is one of India's leading IT services and consulting companies, offering strong career growth, a collaborative work environment, and excellent exposure to global processes. This is a great opportunity for fresh graduates to launch their careers in the customer services domain with a reputed organisation.

- Any graduate (UG) from a recognised university - Strong verbal communication skills in English - Comfortable working in voice and blended process environments - Willingness to work in rotational shifts - Basic computer knowledge