Customer Service Specialist - Real Estate

Role Overview CITYPLOTS is hiring a Customer Service Specialist to be the primary point of contact for clients navigating their property buying journey. This role demands a proactive, people-oriented professional who can deliver outstanding customer experiences across multiple communication channels in a dynamic real estate environment. You will play a key role in building lasting client relationships while supporting the sales and operations teams. Key Responsibilities - Handle inbound and outbound customer calls professionally and promptly - Respond to customer queries through phone, email, WhatsApp, and social media platforms - Provide accurate property-related information and project details to prospective buyers - Schedule and coordinate site visits in collaboration with the sales team - Follow up consistently with prospective clients and nurture ongoing communication - Maintain and update customer records in CRM systems accurately - Resolve customer concerns efficiently and escalate complex issues when required - Coordinate with internal departments to ensure timely and effective customer support - Gather customer feedback and contribute to continuous service quality improvement - Support post-sales engagement activities to ensure long-term client satisfaction Required Qualifications - Any Bachelor's Degree from a recognised institution - Fluency in Tamil and English is mandatory - Basic proficiency in CRM tools and Microsoft Office applications - Strong verbal and written communication skills - Ability to handle customer concerns with patience and problem-solving ability - Freshers and candidates with up to 3 years of relevant experience are welcome to apply Why Join Us CITYPLOTS offers a collaborative work environment where customer satisfaction drives everything we do. This is an excellent opportunity to build a rewarding career in the real estate sector with a growing and client-focused organisation.

- Excellent verbal and written communication skills in Tamil and English - Strong customer handling and problem-solving abilities - Good interpersonal and relationship management skills - Basic knowledge of CRM tools and Microsoft Office - Ability to work effectively in a fast-paced real estate environment - Prior experience in customer support, telecalling, or real estate is an added advantage