Customer Service Specialist

Role Overview Policybazaar.com is looking for a passionate and people-oriented Customer Service Specialist to join its growing team in Gurugram. In this role, you will serve as the primary point of contact for customers, helping them navigate insurance products and resolve their concerns with speed and professionalism. The ideal candidate thrives in a fast-paced environment and is committed to delivering an exceptional customer experience at every touchpoint. Key Responsibilities - Engage with customers through phone, email, and live chat to address queries and provide timely resolutions - Offer accurate and helpful information regarding product details, pricing structures, and availability - Collaborate with cross-functional internal teams to ensure customer needs are met effectively - Perform precise data entry and maintain up-to-date records across multiple platforms Required Qualifications - Minimum 1 to 3 years of relevant experience in a customer service or client-facing role - Strong phone etiquette along with excellent verbal, written, and interpersonal communication skills - Proven ability to multitask, manage priorities, and stay organised under pressure Why Join Us Policybazaar.com is India's leading insurance marketplace, offering a dynamic work culture and excellent opportunities for career growth. Be part of a team that is transforming how millions of Indians discover and buy insurance.

- 1 to 3 years of experience in customer service or a related field - Excellent verbal and written communication skills - Strong phone and email etiquette - Ability to multitask and prioritise workload effectively - Proficiency in data entry and working across multiple platforms - Good interpersonal skills and a customer-first mindset