Customer Service Executive - Voice Process

Role Overview Cognizant is looking for enthusiastic and communicative individuals to join their Customer Service team in Chennai in a Voice and Blended process capacity. This role focuses on customer onboarding and involves direct interaction with customers through voice and non-voice channels. It is a full-time, permanent opportunity within the Customer Success, Service and Operations department. Key Responsibilities - Handle inbound and outbound customer calls to assist with the onboarding process - Resolve customer queries and concerns in a professional and timely manner - Maintain accurate records of customer interactions and update details in the system - Coordinate with internal teams to ensure a smooth onboarding experience for customers - Meet quality and productivity benchmarks set by the team Required Qualifications - Any graduate degree from a recognised university - Strong verbal communication skills in English - Willingness to work in rotational shifts - Basic computer proficiency and ability to navigate CRM tools Why Join Us Cognizant is one of the world's leading IT services and consulting companies, offering a dynamic work environment with strong career growth opportunities. Joining this team means becoming part of a globally recognised organisation that values its people and invests in their professional development.

- Any graduate (any stream) - Good verbal communication skills in English - Comfortable working in a voice and blended process environment - Willingness to work in rotational shifts - Basic computer knowledge