Customer Service Executive - Voice Process

Role Overview Cognizant is looking for enthusiastic and communicative individuals to join their Customer Onboarding team in a Voice or Blended process role. This is a full-time, permanent position within the Customer Success, Service and Operations department. The role involves interacting with customers over calls and assisting them through the onboarding journey. Key Responsibilities - Handle inbound and outbound customer calls as part of the voice or blended process - Guide customers through the onboarding process and resolve queries efficiently - Maintain accurate records of customer interactions and follow up as required - Collaborate with internal teams to ensure a smooth customer experience - Meet quality and productivity benchmarks set by the team Required Qualifications - Any graduate degree from a recognised university - Strong verbal communication skills in English - Willingness to work in rotational shifts - Basic computer proficiency and ability to navigate CRM tools Why Join Us Cognizant is one of India's leading IT services and consulting companies, offering a strong work culture, career growth opportunities, and a supportive team environment. Joining this team gives you a platform to build a rewarding career in customer operations with a globally recognised brand.

- Any graduate (UG) from a recognised university - Good verbal communication skills - Comfortable working in voice or blended process environments - Willingness to work in rotational shifts - Basic computer and typing skills